The Space Fitness

Privacy Policy

The following Privacy Policy (the “Policy”) is applicable to any websites and/or goods or services offered by GNA Fitness LLP d/b/a The Space Fitness (The Space, for short) and its current and future affiliates, subsidiaries, successors, assigns, employees, officers, directors, agents, contractors and shareholders, including, but not limited to, The Space’s website at www.thespacefitness.in, and any mobile application or other online communications, features, services and/or programs offered by The Space and/or a customer or user of The Space’s website and/or services (collectively, the “We”, “Us” “site” or “Website”).

We take privacy very seriously. We recognize that your privacy is a high priority and we are committed to protecting it. This Policy provides an overview of what information The Space may collect from you through the Website, our practices and policies, the purposes of collection and how we may use it. We pledge that we will take reasonable steps to ensure that your personal information collected through the Website will only be used in ways that are in compliance with this Policy. This Policy is in effect only for any collective non-user-specific information and personal information collected and/or received through the Website, as well as through third party social media sites. Your use of the Website is also governed by the Terms of Use.

information collected

When you use our Website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose. The Website is designed to protect the privacy of any information you provide us.

COLLECTION OF PERSONALLY IDENTIFIABLE INFORMATION AND OTHER INFORMATION

In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. In order to participate in certain features, services and/or programs of the Website, we may require that you provide us with certain specific personal information, such as your name, mailing address, telephone number, email address, and/or other information specific to you. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website.

We may automatically track certain information about you based upon your behavior on our Website. We use this information to do internal research on our users’ demographics, interests, and behavior to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.

We use data collection devices such as “cookies” on certain pages of the Website to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a “cookie”. We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website and you may be required to re-enter your password more frequently during a session. Additionally, you may encounter “cookies” or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties.

The Space may obtain non-individualized, generic information about you when you visit the Website. This may include your IP address, Unique Device Identifier, browser type and language, arrival time and referring website. Ordinarily, the IP address reveals nothing personal about the user other than the location from which the user has accessed the Website. We may use this information to examine our traffic in the aggregate, but do not collect and evaluate this information for individuals. In the event that any information in relation to your IP address or unique device identifier is capable of identifying you then the same will be treated as personal information for the purposes of this policy.

The Website may also contain electronic images known as Web Beacons (sometimes referred to as “clear gifs”). Web Beacons collect only limited information that includes a cookie number, time and date of a page view, and a description of the page on which the Web Beacon resides. We may also carry Web Beacons placed by third party advertisers. These Web Beacons do not carry any personally identifiable information and are only used to track usage of the Website and activities associated with the Website.

If you choose to buy on the Website, we collect information about your buying behavior. If you transact with us, we may collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.

If you send us personal correspondence, such as Whatsapps, emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you. If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback for other users, we retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

We collect personally identifiable information (email address, name, phone number etc.) from you when you set up a free account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests. We will also use your personal information to communicate with you about the Website and your orders and deliveries. Also, we may send you a confirmation email when you register with us. We may send you a service-related announcement on the rare occasions when it is necessary (for example, if we must temporarily suspend our service for maintenance).

data hosting

The website is hosted with third party data hosting specialists. Information collected is kept on servers owned and managed by data hosting companies, which may be in India or overseas including the United States of America. The companies being used by Us are expected to be PCI compliant and have data security processes in place. However We are not liable for any data theft or breach of security at the data centres hosting the website and holding consumer data

credit card information

We do not collect or store Credit Card or Debit Card or banking information. Such information may be provided by you during the purchase transaction. However this data does not come to us. It is directly transmitted through the payment gateway provider to the payment network or bank. No information is stored by us. If at any time you would like to make a purchase, but do not want to provide your credit card information online, you may contact a sales representative over the telephone. Simply call +91 96193 48427. It is our practice to contact customers if a problem should arise with your purchase or if we need to send you a normal business communication regarding your purchase.

PURPOSE OF COLLECTION AND USE OF INFORMATION COLLECTED

We use information supplied by you to provide products and services to you. We also may receive information about you in connection with a request from you and/or providing support to you. We may use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money measure, consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our Terms of Use; and as otherwise described to you at the time of collection.

We may now or in the future collect names and/or email addresses for the purpose of maintaining a mailing list regarding our products and other products in which we believe you would have an interest. The Space may use your email address, phone numbers or other personally identifiable information collected through the Website for commercial or marketing purposes as part of a program or feature for which you will have the ability to opt-in or opt-out. Non-identifiable information about you may be used for the purpose of improving the features and functionality of the Website.

With your consent, we will have access to your SMS, Whatsapp, contacts in your directory, call history, location and device information and we may request you to provide your PAN details to check your eligibility for certain products/services including but not limited to providing credit) being offered by us, our affiliates or our lending partners. We may share this data with our affiliates or our lending partners for the same purposes as mentioned above. In the event that consent to this such use of data is withdrawn in the future, we will stop collection of such data but continue to store the data (save for Aadhaar data) and use it for internal purposes to further improve our services

In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users’ activity on our Website. We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information. We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences. We may also use your personal information to display contents and services that are targeted to your interests. You expressly agree to receive this information.

cookies

A “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer’s hard drive. The cookies do not contain any of your personally identifiable information. Except as required under applicable law, all personal information which is collected by us will only be retained by us for the duration necessary to fulfill the requests or purposes for which such personal information was disclosed to us including but not limited to until such time that your User Account continues to subsist with us.

when information is disclosed by the space

We use reasonable precautions to keep the information that is disclosed to us secure. We may provide personally identifiable information and non-personally-identifiable information to our subsidiaries, affiliated companies, or other businesses or persons for the purposes of processing such information on our behalf and promoting the goods and services of our trusted business partners. These entities and affiliates may market to you as a result of such sharing.

We may disclose personal information to third parties. This disclosure may be required for us to provide you access to our Goods or Services, to comply with our legal obligations, to enforce our Terms of Use, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Goods or Services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.

In addition to the other times or occasions on which we might disclose information about users of the Website, we might also disclose information when required by law or in the good-faith belief that such disclosure is necessary to: (1) comply with a legal process and applicable laws; (2) enforce this Privacy Policy; (3) respond to claims that any materials, documents, images, graphics, logos, designs, audio, video and any other information provided from or on the Website violates the rights of third parties; or (4) protect the rights, property or personal safety of The Space, its users or the public.

We may share non-personally identifiable information (such as anonymous user usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) with third parties to demonstrate the usage patterns for The Space’s advertisements, content, functionality promotions and/or services on the Website.

We also reserve the right to disclose personally identifiable information and/or non-personally-identifiable information in connection with the enforcement of our Terms of Use, take precautions against liability, to investigate and defend against any third-party claims or allegations, to assist government enforcement agencies, to protect the security or integrity of the Website, and to protect the rights, property, or personal safety of The Space, our users or others.

We and our affiliates will share / transfer / sell some or all of your personal information with another business entity should we (or our assets) be sold to or merge with, or be acquired by that business entity. We also cannot make any representations regarding the use or transfer of your personally identifiable information or other information that we may have in the event of our sale, bankruptcy, reorganization, amalgamation, restructuring, insolvency, receivership or an assignment for the benefit of creditors.

Our Website links to other websites and the Website may contain advertisements of third parties that may collect personally identifiable information about you. www.thespacefitness.in is not responsible for the privacy practices or the content of those linked websites. We are not and cannot be responsible for the privacy policies of those websites of third parties or how they treat information about their users. We cannot and will not be responsible for any breach of security by any third parties or for any actions of any third parties (including other users of the Website) that receive any of the information that is disclosed to us. Please check with those websites in order to determine their privacy policies and your rights under them.

user account, password and security precautions

The Space is committed to data security with respect to information collected on the Website. For certain features available through the Website, we may require the use of encryption technologies provided for your protection and/or your purchase of items through our web store. We use reasonable precautions to protect the privacy of your UserID, password and User Account information is collected and transmitted by utilizing a Secure Socket Layer (“SSL”) connection to protect the loss, misuse, and alteration of the information under our control.

You, however, are ultimately responsible for protecting your UserID, password and User Account information from disclosure to third parties, and you are not permitted to circumvent the use of required encryption technologies. You agree to: (a) immediately notify The Space of any unauthorized use of your UserID, password and/or User Account, and/or any other breach of security; and (b) ensure that you exit from your User Account at the end of each session. While we may provide certain encryption technologies and use other reasonable precautions to protect your confidential information and provide suitable security, we do not and cannot guarantee or warrant that information transmitted through the Internet is secure, or that such transmissions are free from delay, interruption, interception or error.

Once your information is in our possession we adopt reasonable security practices and procedures for the purposes of securing personal information and comply with all applicable laws in this regard. However, all information transferred over the Internet can potentially be accessed by unauthorized parties; therefore, The Space cannot guarantee the security of your data transmitted to the Website. We are also not responsible for the authenticity of any of the information which is provided by you or otherwise collected, whether personal or otherwise.

concerning facebook & instagram

On our pages, you will find a button linking to our Facebook & Instagram page. Please note that, with the use of this button, data about the visit to our pages can be linked to your Facebook and Instagram profile. If you do not wish to transmit data to Facebook & Instagram, please ensure that you are logged out of Facebook & Instagram while entering our pages. Please also be sure to note the data protection notices of Facebook & Instagram if you wish to use the corresponding button on our pages.

information for children

The Website is not intended or designed to attract children under the age of eighteen (18). We do not collect personally identifiable data from any person that we know to be under the age of eighteen (18). You affirm that you are either eighteen (18) years of age or more and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in this Privacy Policy, and to abide by and comply with this Privacy Policy. In any case, you affirm that you are over the age of eighteen (18), as THE WEBSITE IS NOT INTENDED FOR MINORS UNDER EIGHTEEN (18).

consent

By using the Website and/ or by providing your information, you consent to the collection, use, transfer and disclosure of information in accordance with this Privacy Policy or as we otherwise see fit unless you inform us otherwise by means of the procedure identified below (Grievance). If we decide to change our privacy policy, we will make an effort to post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Your use of the Website following your acceptance of any amendment of this Privacy Policy will signify your assent to and acceptance of its revised terms for all previously collected information and information collected from you in the future. We may use comments, ideas, information or feedback that you may submit in any manner that we may choose without notice or compensation to you.

choices with your personal information

Whether you submit personally identifiable information to The Space is entirely up to you. You may decide not to submit personally identifiable information through the Website, in which case The Space may not be able to provide certain services to you.

You may opt out of any disclosure or use of your personally identifiable information for purposes that are incompatible with the purpose(s) for which it was originally collected or for which you subsequently gave authorization by following the instructions at the end of this Policy (Grievance), or by following the procedures set forth in an electronic communication from us, if applicable. There are some uses from which you cannot opt-out, such as our use of information about you in connection with providing support that you request for the Website.

your privacy rights to review the information

You shall have the right to review the personal information which you have provided so as to rectify any inaccuracies or deficiencies in any of personal information or sensitive personal data or information which has been provided by you. You may review and modify the information by sending an e-mail request in relation to the same to studio@thespacejuhu.in

grievance

In case you have any grievance, you can reach us at:

Name: The Space

Contact Address: Unit A.B. Nair Rd, Juhu, Mumbai, Maharashtra 400049

Tel: +91 96193 48427

Email: studio@thespacejuhu.in

governing law

This Policy is governed by the laws of India. Any action, suit, or other legal proceeding, which is commenced to resolve any matter arising under or relating to this Policy website, shall be subject to the exclusive jurisdiction of the courts at Mumbai, India.

"The Space Fitness" and The Space Fitness Logo are trademarks of GNA Fitness LLP

Registered Address: EMP 28, Flat No. 802, Neptune CHS LTD, Thakur Village, Kandivali (East), Mumbai-400101, Maharashtra, India

EFFECTIVE AS OF: April 1, 2018

LAST UPDATED: April 11, 2024